Award Policy

Click here to read more about the Badges you can earn.

Over and above earning experience points on your quest to level up and earn your seat at the boardroom table so to say, we like to give out awards and / or eBucks to contributors in our research activities where and when applicable.

After such an activity has been completed, a list is compiled of all the members who completed the activity (excluding those who started but did not finish the survey). Thereafter, generally a lucky draw award approach is followed* whereby a number of community members are randomly selected in accordance with the number of awards that has been made available for a specific study. Whether there are awards or not for a specific study and how much is offered depends on FNB specifications - which are different for each activity. The randomly selected community members are then notified that they have been nominated to take up an award which has been made available to them on their profiles on the FNB Customer Community portal.

*Our award approach may include one or a combination of the following options:

  1. A lucky draw: The total amount could be divided into a number of awards. A random lucky draw will then identify the lucky winners of the awards;
  2. An equally divided award between all community members who participated successfully in the activity, each receiving a smaller award;
  3. A charity allocation option.

What if I do not have an eBucks account?

Should you not be an active eBucks member, the value of the eBucks award you have received will be made available to you through a Checkers voucher of equal value.

Do I have unlimited time to take up my award?

The award is made available for a specific period, only after which it is removed from the member's FNB Customer Community portal and allocated to another eligible member. This period is usually 3 months. Should a voucher be up for grabs, the expiry date by which the voucher needs to be taken up and spent will be communicated to winners, together with the voucher number. Community members need to redeem the voucher by using it at the rewards partner, such as Checkers.

Why do I never get an award?

As explained in the first section, not every activity that FNB Customer Community sends out has an award connected to it – it depends on the decision of the research client at FNB, whether they would like to give an award or not. For the activities that do have an allocated award amount, the nominees are selected randomly – so while your participation does not guarantee a nomination, the more activities you do, the greater your chances of being nominated for an award.

Who are the people who get nominated?

Award winners are those hardworking and lucky community members that complete their survey's and then get selected during the random draw. The FNB Customer Community Team gives feedback on the surveys completed and updates on the awards given during the previous period. Members agree that The FNB Customer Community Team may use their name, hometown and home province for marketing purposes and may display their name, home town and home province on this portal under a list of winners.

So why participate if an award is not guaranteed?

Our philosophy is that we provide benefits that are greater than financial rewards. See what other Consulta community members said in a survey conducted on participation in online surveys when asked why they participate.

Top 10 reasons for participating in online surveys:

  1. I like to share my view and community membership offers general consumers like me a place to voice their opinions.
  2. I find it interesting.
  3. I like to help, contribute and generally add value where I can.
  4. I want to make a difference – it is not just about having a say or helping others, but about having an impact on my and others' futures.
  5. I believe my input can improve product and service offerings.
  6. I want to learn something.
  7. I participate because I am asked to and I want to help the company asking for my input.
  8. Curiosity – I want to try out something new.
  9. I can receive an award in some form or another.
  10. It is fun/enjoyable to participate in research.

CAMPAIGN RULES for eBucks

FNB Customer Community – Experience Points (XP) and Incentive

Date published: 22 August 2018

Read these campaign rules carefully. These campaign rules (“rules”) explain your rights and duties in connection with this campaign. If you take part in this campaign and/or accept any prize, these rules will apply to you and you agree that the promoter(s) can assume that you have read and agreed to be legally bound these campaign rules.

Campaign Name: FNB Customer Community – Gamification Plan and Incentive
Promoter(s) Name(s): This Campaign is run by FNB, a division of FirstRand Bank Limited with Reg. No. 1929/001225/06 (“FNB”) having its principal place of business at FNB Bank City in collaboration with Consulta and eBucks. The person responsible for conducting the promotional competition on behalf of FNB is the FNB Brand department and Consulta. In these rules, we refer to the above promoter(s) as “the promoter(s)”, or “us” or “we”.  We will refer to participants and winners as “you”.
The Campaign: There are 10 prizes up for grabs, namely 10 x 50 000 eBucks (R5 000 per prize) OR R5000 Checkers Vouchers (refer to the terms and conditions of the voucher in the rules document for vouchers). Monetary value of R5 000 per prize only. The prizes are not redeemable for cash and are not transferable to any person other than the winner(s). We reserve the right to substitute the prize for other prizes of equal or greater value. We are not responsible for any damaged prize after signature of receipt. Income or other taxes relating to the prize, if any, are the sole responsibility of the prize winner.
Campaign opens: The Campaign starts on Thursday, 23 August 2018 at 00:00:00 am.
Campaign closes: Once the first 10 community members have earned 500 experience points on the FNB Community portal, they will qualify for a prize. The Campaign will continue until Tuesday, 30 March 2021 at 11:59:59 pm where after a new eBucks Campaign will be published. The promoter(s) reserve the right to extend the campaign by amending these campaign rules. Notice of this will be posted in these rules.
Eligibility:

Who qualifies to take part?

This campaign is open to any legal resident of the Republic of South Africa who is a natural person, 18 years of age or older who are FNB Customers and have opted in to the FNB Customer Community, who are also members of the eBucks Rewards Programme at the time of entry, excluding the categories of people listed below who cannot take part.

Natural persons without a valid South African 13-digit Identity number and Legal Entities not registered in South Africa.

Members that have opted out or have unsubscribed from the FNB Customer Community or from Consulta Communication.

How to participate? In order to qualify for the campaign, FNB Customers must:

 

1.      Qualify and sign up to the FNB Customer Community

2.      Complete the research and / or activities in order to earn points

3.      Be an active member on the portal (login)

 

Products to which the Campaign is Applicable (“discounted item(s)”):

 

n/a
Campaign Terms and Conditions Rules are as follows:

 

1.      Winners must be qualified FNB Customer Community Members.

2.      Members must not have opted out or have unsubscribed from the FNB Customer Community or from Consulta Communication.

3.      Must be one of the first ten community members to earn 500 experience points.

4.      To qualify for ebucks the community member must have an active eBucks account. If not, the member will receive a voucher of the same amount (R5 000)

 

Is there a limit on the number of times you can qualify for the campaign offer? Yes, FNB customers are only allowed to register one account on the community portal.

Only the first ten community members who earn 500 experience points will receive the prize.

Data Usage and Privacy Policy Participants in the Campaign understand and agree that, in order to offer the Campaign, we may collect and use personal information about participants. This personal information may include participants’, first name, last name, email address, mobile number and in certain instances your image. Personal data, which participants provide when they enter the Campaign, may, subject to prevailing law, be used for future marketing activity, unless you notify us that you wish to opt out of receiving such marketing communications. We will treat your information in total confidence and will not sell, share or rent this information to any other third parties. We may disclose information if required to do so by law or if it is required to protect the safety, rights or property of the eBucks, our members, customers or the public.
General No correspondence will be entered into regarding either this Campaign or these Rules. In the unlikely event of a dispute, our decision shall be final. We reserve the right to amend, modify, cancel or withdraw any aspect of this Campaign in our sole discretion at any time without notice or liability. We cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this Campaign agree that we will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a code, or from participation in this Campaign. The laws of the Republic of South Africa govern this Campaign. If any provision or part of these Rules is deemed void or otherwise unenforceable in law then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Rules will result in the immediate disqualification of the transgressing participant from the Campaign.
Rule Amendments These Rules cannot be modified or superseded except by us, in our reasonable and sole discretion, in a written revision to these Rules posted on the FNB Community Portal or using other potential official Competition communication methods reasonably calculated to reach a majority of potential participants. A copy of these Rules can be found on the FNB Community Portal.
Questions about these rules Email us on fnbcommunity@consulta.co.za.

 

IMPORTANT

  • You agree to indemnify the promoter(s) fully for any loss or damage the promoter(s) may suffer because you breached the campaign rules. This means you agree to reimburse the promoter(s) for the following: any loss or damage they suffer, any expenses and costs they paid or are responsible for. Legal costs mean costs on an attorney and own client scale.
  • You also agree to indemnify the promoter(s) for any loss or damage you suffered because you took part in this campaign or used the code. If you enter yourself, or use or accept the code, you understand that you do so of your own free will. This means that you cannot hold the promoter(s) legally responsible for any loss or damage or legal expenses you suffered because you took part in this campaign or used the code.
  • You will protect the promoter(s) from being held legally responsible for the loss or damage or legal expenses of another person (legal or natural) if such loss or damage or expense was incurred because you: a) breached the campaign rules b) took part in this campaign or c) and such person used the code.

GENERAL RULES

  • If you fail to comply with any part of these rules you will be disqualified and you will forfeit any <allocation(s)/discount(s)>.
  • Unless we say otherwise you must be at least 18 to enter.
  • The <voucher code/earn allocation> may not be sold or given to someone else.
  • The <earn allocations/discount> cannot be swapped for a different type of reward.
  • You are responsible for the tax associated with using or accepting any <voucher code/allocation>.
  • You may not attempt to do anything to change the outcome of the campaign in any way.
  • The promoter(s) decision is final and no correspondence will be entered into. This means you cannot appeal any decision by the promoter(s).
  • The promoter(s) have the right to end this campaign at any time. If this happens you agree to waive (give up) any rights that you may have about this campaign and agree that you will have no rights against the promoter(s).
  • The promoter(s) reserve the right to change the rules of the campaign. The promoter(s) can change the rules of the campaign throughout the duration of the campaign. For convenience only, the date on which these rules were last amended will be shown below the heading. It is your responsibility to check the rules for amendments.
  • The clauses in these rules are severable. This means that if any clause in these rules is found to be unlawful, it will be removed and the remaining clauses will still apply.
  • Where any dates or times need to be calculated in terms of this agreement, the international standard time: GMT plus two hours will be used.
  • While the promoter(s) may allow you extra time to comply with your obligations or decide not to exercise some or all of our rights, or waive certain requirements, the promoter(s) can still insist on the strict application of any or all of its rights at a later stage. You must not assume that this means that the rules have been changed or that it no longer applies to you.
  • You must send all legal notices to FNB PoP Legal, 3rd Floor, No 2 First Place, Bank City, Johannesburg, 2001.
  • This campaign and its rules will be governed by the law of the Republic of South Africa regardless of where you live or work, or where or how you enter.

 

CAMPAIGN RULES for Checkers & Shoprite Voucher Rewards

FNB Customer Community – Experience Points (XP) and Incentive

Date published: 22 August 2018

Read these campaign rules carefully. These campaign rules (“rules”) explain your rights and duties in connection with this campaign. If you take part in this campaign and/or accept any discount, these rules will apply to you and you agree that the promoter(s) can assume that you have read and agreed to be legally bound by these campaign rules.

Campaign Name: Checkers & Shoprite Voucher Rewards
Promoter(s) Name(s): This campaign is run by FNB , a business unit within FirstRand Bank Limited having its principal place of business at First National Bank, Bank City, 30 Diagonal Street, Johannesburg, Gauteng, South Africa, 2000, in collaboration with FNB-eBucks. The person responsible for conducting the promotional campaign on behalf of FNB is the Brand Manager at FNB. In these rules we refer to the above promoter(s) as “the promoter(s)”, or “us” or “we”.  We will refer to participants as “you”.
The Discount: Ten (10) overall winners that can either receive 50 000 eBucks of R5 000 Shoprite Checkers vouchers (Vouchers will only apply if the winner doesn’t have an active eBucks account
Products to which the Discount is Applicable (“discounted item(s)”):

 

The R5 000 Shoprite Checkers vouchers can be spent at any Checkers, Checkers Hyper, Shoprite, Shoprite Liquor, Checkers Liquor or Shoprite Hyper nationwide.

 

Discount Terms and Conditions “Checkers & Shoprite Voucher Rewards”

·        Vouchers can be redeemed at any Checkers, Checkers Hyper, Shoprite, Shoprite Liquor, Checkers Liquor or Shoprite Hyper nationwide.

·        Vouchers cannot be redeemed at MediRite Pharmacies or at Money Market counters.

·        Digital vouchers can only be redeemed for one transaction.

·        No change will be given if the value of the purchase for which the voucher is used is less than the value of the voucher.

·        We reserve the right to cancel a voucher, should we suspect any fraudulent activity has occurred.

·        Campaign vouchers are valid for the period stipulated per campaign, and as communicated in the voucher SMS.

·        Vouchers cannot be exchanged for cash or for other vouchers of any kind.

·        Should your virtual voucher be lost or stolen, neither FNB, Shoprite & Checkers nor its agents will be liable for any reimbursement of any kind.

 

Campaign opens: The Campaign starts on Thursday, 23 August 2018 at 00:00:00 am.
Campaign closes: Once the first 10 community members have earned 500 experience points on the FNB Community portal, they will qualify for a prize. The Campaign will continue until Tuesday, 30 March 2021 at 11:59:59 pm where after a new campaign will be published. The promoter(s) reserve the right to extend the campaign by amending these campaign rules. Notice of this will be posted in these rules.
Eligibility:

Who qualifies to take part?

This campaign is open to any legal resident of the Republic of South Africa who is a natural person, 18 years of age or older as well as legal entities duly incorporated in accordance with the company laws of the Republic of South Africa and who are customers of FNB.
How to participate? FNB will communicate the requirements to be performed by the customer in order to qualify for this voucher.
Is there a limit on the number of times you can participate in the Discount? The incentive is limited to the first 10 community members that achieve the Diamond level (500 points) and will be limited to one incentive per customer
Data Usage and Privacy Policy Participants in the campaign understand and agree that, in order to offer the campaign, we may collect and use personal information about participants. This personal information may include participants’, first name, last name, email address, mobile number and in certain instances your image. Personal data, which participants provide when they enter the campaign, may, subject to prevailing law, be used for future marketing activity of the promoter(s), unless you notify us that you wish to opt out of receiving such marketing communications. We will treat your information in total confidence and will not sell, share or rent this information to any other third parties. We may disclose information if required to do so by law or if it is required to protect our safety, rights or property, our members, customers or the public.
General No correspondence will be entered into regarding either this campaign or these rules. In the unlikely event of a dispute, our decision shall be final. We reserve the right to amend, modify, cancel or withdraw any aspect of this campaign in its sole discretion at any time without notice or liability. We cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this campaign agree that we will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a discount, or from participation in this campaign. The laws of the Republic of South Africa govern this campaign. If any provision or part of these rules is deemed void or otherwise unenforceable in law then that provision or part shall be deemed excluded and the remainder of these rules shall remain in force. Any violation of these rules will result in the immediate disqualification of the transgressing participant from the campaign.
Rule Amendments These rules cannot be modified or superseded except by us, in its reasonable discretion, in a written revision to these rules posted on the FNB website and at the promoters’ sole discretion, using other potential official campaign communication methods reasonably calculated to reach a majority of potential participants.
Questions about these rules Email us on fnbcommunity@consulta.co.za.

 

 

 

IMPORTANT

  • You agree to indemnify the promoter(s) fully for any loss or damage the promoter(s) may suffer because you breached the campaign rules. This means you agree to reimburse the promoter(s) for the following: any loss or damage they suffer, any expenses and costs they paid or are responsible for. Legal costs means costs on an attorney and own client scale.
  • You also agree to indemnify the promoter(s) for any loss or damage you suffered because you took part in this campaign or used the discount. If you enter yourself, or use or accept the discount, you understand that you do so of your own free will. This means that you cannot hold the promoter(s) legally responsible for any loss or damage or legal expenses you suffered because you took part in this campaign or used the discount.
  • You will protect the promoter(s) from being held legally responsible for the loss or damage or legal expenses of another person (legal or natural) if such loss or damage or expense was incurred because you: a) breached the campaign rules b) took part in this campaign or c) and such person used the discount.

 

GENERAL RULES

  • If you fail to comply with any part of these rules you will be disqualified and you will forfeit any discount(s).
  • Unless we say otherwise you must be at least 18 to enter.
  • The discount may not be sold or given to someone else.
  • You are responsible for the tax associated with using or accepting any discount.
  • You may not attempt to do anything to change the outcome of the campaign in any way.
  • The promoter(s) decision is final and no correspondence will be entered into. This means you cannot appeal any decision by the promoter(s).
  • The promoter(s) have the right to end this campaign at any time. If this happens you agree to waive (give up) any rights that you may have about this campaign and agree that you will have no rights against the promoter(s).
  • The promoter(s) reserve the right to change the rules of the campaign. The promoter(s) can change the rules of the campaign throughout the duration of the campaign. For convenience only, the date on which these rules were last amended will be shown below the heading. It is your responsibility to check the rules for amendments.
  • The clauses in these rules are severable. This means that if any clause in these rules is found to be unlawful, it will be removed and the remaining clauses will still apply.
  • Where any dates or times need to be calculated in terms of this agreement, the international standard time: GMT plus two hours will be used.
  • While the promoter(s) may allow you extra time to comply with your obligations or decide not to exercise some or all of our rights, or waive certain requirements, the promoter(s) can still insist on the strict application of any or all of its rights at a later stage. You must not assume that this means that the rules have been changed or that it no longer applies to you.
  • You must send all legal notices to FNB Legal, 3rd Floor, No 1 First Place, Bank City, Johannesburg, 2001.
  • This campaign and its rules will be governed by the law of the Republic of South Africa regardless of where you live or work, or where or how you enter.