Blog

Congratulations to our “Cash@Tills” polls lucky draw winners!

FNB has agreements with various retailers, such as Checkers, Shoprite, PicknPay, selected Spar, Usave and Boxer stores, that allow FNB customers to draw money whilst doing their shopping! This service is provided free of charge.

In order for FNB to ensure the most seamless experience in using the “Cash@Till” functionality, they looked to you, their most trusted advisors for feedback.

Thank you for the feedback and congratulations to the lucky draw winners!

Branch & In-store Experiences | Survey Results

FNB wanted to gain a better understanding of the different experiences which cause moments of delight & those that leave clients dissatisfied with branches.
Have a read through the results & some interesting industry trends!
Thank you to all who participated 🙂

Congratulations to the Online Focus Group Award winners!

These online focus groups gave the FNB Branch team some very good insights into certain branch activities and your experiences of them. Thank you to all who participated! Look out for a survey in the next few weeks that will be sent to the entire community...

FNB Branch “Waiting Time” Results Feedback

FNB Branch “Waiting Time” Results Feedback Thank you once again to all the Community members who participated in the "Waiting Time" study, we value your feedback. Please share any thoughts or opinions you have in the comments section...

Congratulations to these members

Thanks again to all who participated in this research, if you have not yet seen the results of the Complaints Handling study please click...

The Complaints Handling Results Are Out!

Share your thoughts with us! We would love to hear your thoughts and opinions on the results of the FNB Complaints Handling Study. Leave your comments here to engage with us and your fellow community members.

How to login and more about your passwords

We introduced a new way of participating in our FNB Branch Customer Community – through an online portal. Why an online portal? To ensure your security and to protect your privacy, we have created a secure online portal where you will find all available research...