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POPI ACT explained | How your information is protected
Hi community members!
FNB continuously aims to protect its community members to ensure that YOUR private information is protected at all times.
With this being said, have a look at the POPI ACT infographic for more detailed information and frequently asked questions in this regard.
The results are out on FNB Community members’ most preferred way to “check-in” to a FNB branch!
Thank you to the community members who completed the latest survey!
FNB asked for your feedback on your queuing experiences as well as your preferences on suggested functionalities that could improve the FNB branch “check-in” and queuing experience for clients.
View the feedback infographic for more information on the results!
Congratulations to the “Let’s co-create the FNB branch “check-in” experience” survey lucky draw winners!
There was R5 000 / 50 000 eBucks allocated to our lucky draw winners for the past survey!
This survey looked into FNB Community members’ preferences between two different branch functionalities to “check-in” to a FNB branch. Congratulations to our winners! 🙂
Read more about the positive “FNB Stories” shared!
We asked you to share your stories of the positive experiences you have had with FNB.
We were blown away by the positive stories that were shared! The reasons that the FNB Community members said “And that is why I bank with FNB” is shared in this feedback infographic 🙂
The FNB ‘perceptions’ survey results are out!
Thank you to those who participated!
These two ‘perceptions’ surveys were conducted to understand FNB clients’ perceptions of how FNB performs against other banks, the communication they share & what clients’ experiences have been like with FNB.
Congratulations to the “Share your perceptions with FNB” survey lucky draw winners!
There was R10 000 / 100 000 eBucks allocated to our lucky draw winners for the past two surveys!
These surveys looked into FNB customers’ perceptions as well as the effectiveness of the adverts that FNB has recently launched. Congratulations to our winners! 🙂
Congratulations to the “Card Name Selections” survey lucky draw winners!
Thank you to all who selected their most preferred FNB card name & congratulations to the lucky draw winners!
Congratulations to our “Cash@Tills” polls lucky draw winners!
FNB has agreements with various retailers, such as Checkers, Shoprite, PicknPay, selected Spar, Usave and Boxer stores, that allow FNB customers to draw money whilst doing their shopping! This service is provided free of charge.
In order for FNB to ensure the most seamless experience in using the “Cash@Till” functionality, they looked to you, their most trusted advisors for feedback.
Thank you for the feedback and congratulations to the lucky draw winners!
Marketing Consent | Survey Results
Branch & In-store Experiences | Survey Results
FNB wanted to gain a better understanding of the different experiences which cause moments of delight & those that leave clients dissatisfied with branches.
Have a read through the results & some interesting industry trends!
Thank you to all who participated 🙂
Congratulations to our “Extraordinary or Terrible Experiences” survey winners!
Thank you to all the community members who participated in this study. The experiences you have shared will create valuable insights for the FNB Branch team. Please share any comments on this study or the award winners...
The FNB Branch Journey Mapping Results Are Out!
Please share any additional comments below! 🙂
Congratulations to our Branch Journey Mapping Survey Award Winners!
Well done to our community members who won awards & thank you to all who participated in this survey! You are welcome to share any comments on the survey or awards below 🙂
Congratulations to the Online Focus Group Award winners!
These online focus groups gave the FNB Branch team some very good insights into certain branch activities and your experiences of them. Thank you to all who participated! Look out for a survey in the next few weeks that will be sent to the entire community...
FNB Branch Community Engagement Feedback
Please comment below if you have any additional feedback on your experience of this FNB Branch Customer Community that you would like to add! 🙂 Thank you for your continual engagement and commitment!
Congratulations to the Branch Location Study winners!
Thank you to all who participated in this study and well done to lucky draw winners as well as the 3 respondents who were the first to complete the study!
Welcome to our new members! The “Speed date with your bank” results are out!
Welcome to our new FNB Branch Customer Community members! Please share with us below what your favourite thing is about the community so far? 😀
Congratulations to the Waiting Time Study winners!
Thank you to all who participated in this study, if you have not yet seen the results of the Waiting Time study please click here.