Read more about the positive “FNB Stories” shared!

We asked you to share your stories of the positive experiences you have had with FNB.
We were blown away by the positive stories that were shared! The reasons that the FNB Community members said β€œAnd that is why I bank with FNB” is shared in this feedback infographic πŸ™‚

The FNB ‘perceptions’ survey results are out!

Thank you to those who participated!
These two ‘perceptions’ surveys were conducted to understand FNB clients’ perceptions of how FNB performs against other banks, the communication they share & what clients’ experiences have been like with FNB.

Congratulations to our “Cash@Tills” polls lucky draw winners!

FNB has agreements with various retailers, such as Checkers, Shoprite, PicknPay, selected Spar, Usave and Boxer stores, that allow FNB customers to draw money whilst doing their shopping! This service is provided free of charge.

In order for FNB to ensure the most seamless experience in using the “Cash@Till” functionality, they looked to you, their most trusted advisors for feedback.

Thank you for the feedback and congratulations to the lucky draw winners!

Branch & In-store Experiences | Survey Results

FNB wanted to gain a better understanding of the different experiences which cause moments of delight & those that leave clients dissatisfied with branches.
Have a read through the results & some interesting industry trends!
Thank you to all who participated πŸ™‚

Congratulations to the Online Focus Group Award winners!

These online focus groups gave the FNB Branch team some very good insights into certain branch activities and your experiences of them. Thank you to all who participated! Look out for a survey in the next few weeks that will be sent to the entire community...

FNB Branch Community Engagement Feedback

Please comment below if you have any additional feedback on your experience of this FNB Branch Customer Community that you would like to add! πŸ™‚ Thank you for your continual engagement and commitment! Β 

FNB Branch “Waiting Time” Results Feedback

FNB Branch β€œWaiting Time” Results Feedback Thank you once again to all the Community members who participated in the "Waiting Time" study, we value your feedback. Please share any thoughts or opinions you have in the comments section...

Congratulations to these members

Thanks again to all who participated in this research, if you have not yet seen the results of the Complaints Handling study please click...

The Complaints Handling Results Are Out!

Share your thoughts with us! We would love to hear your thoughts and opinions on the results of the FNB Complaints Handling Study. Leave your comments here to engage with us and your fellow community members.