We asked you to share your stories of the positive experiences you have had with FNB.
We were blown away by the positive stories that were shared! The reasons that the FNB Community members said “And that is why I bank with FNB” is shared in this feedback infographic 🙂
Thank you to those who participated!
These two ‘perceptions’ surveys were conducted to understand FNB clients’ perceptions of how FNB performs against other banks, the communication they share & what clients’ experiences have been like with FNB.
There was R10 000 / 100 000 eBucks allocated to our lucky draw winners for the past two surveys!
These surveys looked into FNB customers’ perceptions as well as the effectiveness of the adverts that FNB has recently launched. Congratulations to our winners! 🙂
Thank you to all who selected their most preferred FNB card name & congratulations to the lucky draw winners!
FNB has agreements with various retailers, such as Checkers, Shoprite, PicknPay, selected Spar, Usave and Boxer stores, that allow FNB customers to draw money whilst doing their shopping! This service is provided free of charge.
In order for FNB to ensure the most seamless experience in using the “Cash@Till” functionality, they looked to you, their most trusted advisors for feedback.
Thank you for the feedback and congratulations to the lucky draw winners!
FNB wanted to gain a better understanding of the different experiences which cause moments of delight & those that leave clients dissatisfied with branches.
Have a read through the results & some interesting industry trends!
Thank you to all who participated 🙂
Thank you to all the community members who participated in this study. The experiences you have shared will create valuable insights for the FNB Branch team. Please share any comments on this study or the award winners...
Please share any additional comments below! 🙂
Well done to our community members who won awards & thank you to all who participated in this survey! You are welcome to share any comments on the survey or awards below 🙂
These online focus groups gave the FNB Branch team some very good insights into certain branch activities and your experiences of them. Thank you to all who participated! Look out for a survey in the next few weeks that will be sent to the entire community...
Please comment below if you have any additional feedback on your experience of this FNB Branch Customer Community that you would like to add! 🙂 Thank you for your continual engagement and commitment!
Thank you to all who participated in this study and well done to lucky draw winners as well as the 3 respondents who were the first to complete the study!
Welcome to our new FNB Branch Customer Community members! Please share with us below what your favourite thing is about the community so far? 😀
Thank you to all who participated in this study, if you have not yet seen the results of the Waiting Time study please click here.
FNB Branch “Waiting Time” Results Feedback Thank you once again to all the Community members who participated in the "Waiting Time" study, we value your feedback. Please share any thoughts or opinions you have in the comments section...
Thanks again to all who participated in this research, if you have not yet seen the results of the Complaints Handling study please click...
Share your thoughts with us! We would love to hear your thoughts and opinions on the results of the FNB Complaints Handling Study. Leave your comments here to engage with us and your fellow community members.