Blog

POPI ACT explained | How your information is protected

Hi community members!

FNB continuously aims to protect its community members to ensure that YOUR private information is protected at all times.

With this being said, have a look at the POPI ACT infographic for more detailed information and frequently asked questions in this regard.

Read more about the positive “FNB Stories” shared!

We asked you to share your stories of the positive experiences you have had with FNB.
We were blown away by the positive stories that were shared! The reasons that the FNB Community members said β€œAnd that is why I bank with FNB” is shared in this feedback infographic πŸ™‚

The FNB ‘perceptions’ survey results are out!

Thank you to those who participated!
These two ‘perceptions’ surveys were conducted to understand FNB clients’ perceptions of how FNB performs against other banks, the communication they share & what clients’ experiences have been like with FNB.

Congratulations to our “Cash@Tills” polls lucky draw winners!

FNB has agreements with various retailers, such as Checkers, Shoprite, PicknPay, selected Spar, Usave and Boxer stores, that allow FNB customers to draw money whilst doing their shopping! This service is provided free of charge.

In order for FNB to ensure the most seamless experience in using the “Cash@Till” functionality, they looked to you, their most trusted advisors for feedback.

Thank you for the feedback and congratulations to the lucky draw winners!

Branch & In-store Experiences | Survey Results

FNB wanted to gain a better understanding of the different experiences which cause moments of delight & those that leave clients dissatisfied with branches.
Have a read through the results & some interesting industry trends!
Thank you to all who participated πŸ™‚

Congratulations to the Online Focus Group Award winners!

These online focus groups gave the FNB Branch team some very good insights into certain branch activities and your experiences of them. Thank you to all who participated! Look out for a survey in the next few weeks that will be sent to the entire community...

FNB Branch Community Engagement Feedback

Please comment below if you have any additional feedback on your experience of this FNB Branch Customer Community that you would like to add! πŸ™‚ Thank you for your continual engagement and commitment! Β