Blog
Congratulations to the “Card Name Selections” survey lucky draw winners!
Thank you to all who selected their most preferred FNB card name & congratulations to the lucky draw winners!
Congratulations to our “Cash@Tills” polls lucky draw winners!
FNB has agreements with various retailers, such as Checkers, Shoprite, PicknPay, selected Spar, Usave and Boxer stores, that allow FNB customers to draw money whilst doing their shopping! This service is provided free of charge.
In order for FNB to ensure the most seamless experience in using the “Cash@Till” functionality, they looked to you, their most trusted advisors for feedback.
Thank you for the feedback and congratulations to the lucky draw winners!
Marketing Consent | Survey Results
Branch & In-store Experiences | Survey Results
FNB wanted to gain a better understanding of the different experiences which cause moments of delight & those that leave clients dissatisfied with branches.
Have a read through the results & some interesting industry trends!
Thank you to all who participated 🙂
Congratulations to our “Extraordinary or Terrible Experiences” survey winners!
Thank you to all the community members who participated in this study. The experiences you have shared will create valuable insights for the FNB Branch team. Please share any comments on this study or the award winners...
The FNB Branch Journey Mapping Results Are Out!
Please share any additional comments below! 🙂
Congratulations to our Branch Journey Mapping Survey Award Winners!
Well done to our community members who won awards & thank you to all who participated in this survey! You are welcome to share any comments on the survey or awards below 🙂
Congratulations to the Online Focus Group Award winners!
These online focus groups gave the FNB Branch team some very good insights into certain branch activities and your experiences of them. Thank you to all who participated! Look out for a survey in the next few weeks that will be sent to the entire community...
FNB Branch Community Engagement Feedback
Please comment below if you have any additional feedback on your experience of this FNB Branch Customer Community that you would like to add! 🙂 Thank you for your continual engagement and commitment!
Congratulations to the Branch Location Study winners!
Thank you to all who participated in this study and well done to lucky draw winners as well as the 3 respondents who were the first to complete the study!
Welcome to our new members! The “Speed date with your bank” results are out!
Welcome to our new FNB Branch Customer Community members! Please share with us below what your favourite thing is about the community so far? 😀
Congratulations to the Waiting Time Study winners!
Thank you to all who participated in this study, if you have not yet seen the results of the Waiting Time study please click here.
FNB Branch “Waiting Time” Results Feedback
FNB Branch “Waiting Time” Results Feedback Thank you once again to all the Community members who participated in the "Waiting Time" study, we value your feedback. Please share any thoughts or opinions you have in the comments section...
Congratulations to these members
Thanks again to all who participated in this research, if you have not yet seen the results of the Complaints Handling study please click...
The Complaints Handling Results Are Out!
Share your thoughts with us! We would love to hear your thoughts and opinions on the results of the FNB Complaints Handling Study. Leave your comments here to engage with us and your fellow community members.
Want to share your opinion on the FNB Complaints Handling Process?
When? This is the final reminder to complete the survey - the survey closes on Friday 3 May. Where to find this survey? Look under the "Current Surveys" tab on the top-right hand side of the page. Up for grabs? Once we have closed the survey, you will earn a...
How to login and more about your passwords
We introduced a new way of participating in our FNB Branch Customer Community – through an online portal. Why an online portal? To ensure your security and to protect your privacy, we have created a secure online portal where you will find all available research...
We asked and you answered! This is what you had to say on the topic of Money Management
Managing your money efficiently is not an easy task to carry out, especially if you have a lot of financial obligations to fulfil. Many of us fall into the trap of overextending ourselves financially, overspending and living pay cheque-to-pay cheque without a plan for...