FNB Branch “Waiting Time” Results Feedback

Thank you once again to all the Community members who participated in the "Waiting Time" study, we value your feedback.

Please share any thoughts or opinions you have in the comments section below.

23 Comments

  1. Nash on 19th August 2019 at 10:37 am

    Thank you very much for having this survey and i am very please with the outcome. This is a good idea to get feedback from customers.

    • wmosako@mcwillmotrading.co.za on 24th November 2019 at 7:03 am

      Thanks FNB for putting our needs first. I’m FNbian forever

  2. crowleysteven360@gmail.com on 19th August 2019 at 7:20 pm

    Thanks for this survey

    • tumeloskosana@gmail.com on 8th October 2019 at 11:08 pm

      Thanks for survey

      • pietmahlangu5@gmail.com on 8th November 2019 at 2:32 pm

        Thanks for this survey

    • sebenza.director@gmail.com on 5th December 2019 at 8:23 pm

      Yes, First means first!! National is national!! It is a bank!! FNB🛐

  3. Cresha on 22nd August 2019 at 10:44 am

    Thank you so much.Much appreciated

  4. UAHENRY123 on 25th September 2019 at 9:13 am

    I have always received exceptional service when I visited the branch.

  5. MJKruger on 30th September 2019 at 11:59 am

    Good day, waiting time is a difficult aspect and because of that i appreciate this initiative.
    But when the approximate waiting time on your slip is more than double the time due to a staff member going on lunch and are not replaced – it is extremely frustrating. How can there be only one teller on duty around mid-day in a branch at the end of the month week? That was my experience in Mpumalanga recently

  6. Tamati on 5th October 2019 at 10:15 pm

    Waiting time is normally longest over lunch time, I assume that is when working people which are the people that use the bank the most actually have time to go to the branch. I think making appointments will help decrease this time. And automating lots of things to avoid printing and signing lots of documents.

  7. Veronnie on 6th October 2019 at 2:53 pm

    Staying in Hermanus and being treated like Royal at our branch is just so cool. We recently had renovations at the branch and only a mobile branch was available. It was such a great experience how effective and helpful the staff was bearing in mind they were under pressure to continue serving their customers in the best possible way. Well done, Hermanus!

  8. Veronnie on 6th October 2019 at 2:53 pm

    Staying in Hermanus and being treated like Royal at our branch is just so cool. We recently had renovations at the branch and only a mobile branch was available. It was such a great experience how effective and helpful the staff was bearing in mind they were under pressure to continue serving their customers in the best possible way. Well done, Hermanus.

  9. Nobatesh on 7th October 2019 at 6:58 am

    In order to reduce the waiting time,not too many FNB tellers should be on lunch between 12-14pm especially on pay days as that is the time when most people who are at work are able to go to the branch so if there’s only one teller working during that time people often have to go back to work without recieving the help they need.

  10. Sthegp1 on 7th October 2019 at 4:51 pm

    I never expirience any delays no more now even on lunch time they always available thank you

  11. GCGypsey on 11th October 2019 at 10:44 am

    Witbank Highveld Mall are very slow. Up to 2 hours!

  12. KimSmith on 15th October 2019 at 10:55 am

    Thanks for the survey

  13. lungelo.russell74@gmail.com on 7th November 2019 at 2:30 pm

    Wow this is very great to FNB it keeps us updated and new technology.

  14. wright.petra@gmail.com on 8th November 2019 at 5:27 am

    Very informative

  15. gtsekoboane@gmail.com on 17th November 2019 at 5:46 pm

    Never experienced any problems at Ga-rankuwa branch but your 25 minutes waiting time is One hour.Anyway keep it up fnb ur my rock

  16. imran@voltex.co.za on 19th November 2019 at 3:24 pm

    I don’t go into a branch unless it is a emergency everything is done through my private banker and the Fnb app which is awesome and i am loving it.

  17. Mpalie on 24th November 2019 at 8:02 am

    Thank you to FNB app;i only go to the branch if its extremely important ;other than that ,I do everything in my fingure tips.Cool.

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