FNB confirms measures to help customers impacted by COVID-19 by | Apr 8, 2020 | Newsroom | 18 comments Share with us your thoughts on the above mentioned initiatives in the comments section below 🙂 18 Comments email@example.com on 21st April 2020 at 2:32 pm I need info on how the bank will assist me on the relief for Covid19 on all my accounts Log in to Reply firstname.lastname@example.org on 21st April 2020 at 4:21 pm I wrote an email to FNB to assist me firstly to stop my debit orders. That will incur more cost and creates a negative rating. Secondly I would like to know how I can be assisted. My debit orders run by the 125th of this month. I had to stop work completely and my workers are home. No income from my contractors work although as soon as the lockdown lifts, I will be able to continue with work. Log in to Reply email@example.com on 21st April 2020 at 3:46 pm The initiatives are great because they benefit FNB clients and the community at large, it show that FNB does not just care about profits (by only helping their clients) but about the country as a whole. Log in to Reply firstname.lastname@example.org on 21st April 2020 at 4:22 pm I trust in FNB that is why my accounts are with FNB. I will be great to get assistance after all the years contributing to the existance. Log in to Reply email@example.com on 21st April 2020 at 4:50 pm I had applied for relief and while I was weighing up my options I see that they removed my approved Covid relief from my app. Why is that? Now I have to reapply. Maybe not such a bad thing as the interest rate has come down now. Log in to Reply firstname.lastname@example.org on 21st April 2020 at 4:51 pm hi everyone is there anyone who received the covid-19 relief funds yet ? if so please share the procedure because i have been waiting since long time. all i receive is calls from the bank to pay my credit obligations. Log in to Reply email@example.com on 21st April 2020 at 5:10 pm I do appreciate the 1G Connect Data given to us as customers and it would be helpful if it will happen again next month post lock down considering the school’s are going to open late and we as parents need the data to stream educational lessons for our children. Log in to Reply Nondumiso on 17th July 2020 at 7:48 am Hi, I did apply for the covid 19 relief program and it was successful Log in to Reply Richie on 27th April 2020 at 8:05 am Hi I’m an FNB connect client and had a package where the debits takes place on the 25th of every month; I was hoping FNB was gonna do it even without funds and even put a hold to my other debit others reason being since the implementation of covid-19 lockdown I haven’t been able to receive any funds into my acc due to the impact of the lockdown as I’m a self employed rather I’ve received countless smses from FNB to put my accounts in other else legal action will be taken against me! Log in to Reply Mnguni25 on 29th April 2020 at 9:09 am Hi I’m fnb connect user I appreciate 1GB. I got retrenched just before lockdown I’m using savings to make ends meet. I’m not sure about covid relief how long it will take to pay back 6 months installments. I don’t wanna it helpful but you will spend about a year after lockdown keeping up with dept at same time we all want good credit score. Log in to Reply firstname.lastname@example.org on 28th April 2020 at 8:17 pm What is the point of offering the opportunity to apply for Covid-19 on the app and when you do so it refuses to accept the registration number of the legal entity on behalf of which you’re applying? When you speak to an employee you’re sent forms for a Distressed Debt Application! When you follow up with the employee he says he can’t talk because he is in a teams meeting. You say OK no rush please get back to me when you can. He cannot find any time the whole day to get back to you. Ai FNB if you care you would do something. Your staff that interact with the client are simply embarrassed. Wish the employees earning over a million a year had to face the clients themselves – maybe, just maybe they’d also have just a smidgen of shame. Log in to Reply email@example.com on 12th June 2020 at 3:54 pm What FNB is doing is great for helping our customers during this period Log in to Reply firstname.lastname@example.org on 19th June 2020 at 2:42 pm I applied for Covid 19 assistance but every month I have a negative balance on my account because of unpaid debit orders. The ask for a proof why can’t they check my account. Log in to Reply email@example.com on 24th June 2020 at 2:42 pm I did not get a response to my email send on 17 June (other than a generic reply) regarding a claiming on my insurance. Our company has closed it’s doors and we aren’t getting a salary any longer. It is urgent that I get this claim attended to as my repayment is due by 7 July. I resent my request earlier on and only got another generic reply. There are no contact numbers which I can phone and I do not have a smartphone that can take the app that I am told to use. So please can someone contact me urgently? This is the only sector of FNB which does not work or fulfill your slogan “How may I help you”. This is rather dissapointing as I am in a time of great need and tremendous stress. Log in to Reply firstname.lastname@example.org on 16th July 2020 at 2:48 pm Without sounding negative or hyped up by the comments above, I also have a similar experience with a non-replied email querying the cash back process on my home loan switch conducted some 12 months ago. I do understand that currently, there are out of the ordinary pressures all over the world, but with technology, one can access emails at home, the office, the park, in fact anywhere. Saying this FNB has been great overall, but I still want my cash back as promised. Log in to Reply email@example.com on 16th July 2020 at 2:58 pm When people say ‘Charity begins at home’ they very often mean ‘You should look after your own kids, family and own circle first and then be kind to people’ How great would this be if each bank adopted this policy to their customers and then the people, as am sure this would have reach to 70% of the population. Just a thought! Log in to Reply Nondumiso on 17th July 2020 at 7:53 am Hi, I’m great full that FNB approved my covid 19 relief funds for my loan. Hence I’m concerned about the the other debit orders and now my account is on the negative and I was charged for other debit orders that did not go through 😒 Log in to Reply firstname.lastname@example.org on 29th August 2020 at 8:17 pm I am very grateful to FNB for their assistance given in respect of Covid 19 refief. I have not been able to earn and income during the lockdown period and if it would not FNB’s assistance I would have been in dire straits. I have always been treated very well by FNB. Eileen Log in to Reply Submit a Comment Cancel replyYou must be logged in to post a comment.