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4 Comments
Stevew
on 13th December 2020 at 11:22 am
While I agree that FNB has addressed some risks by stopping email, unfortunately by stopping SMS as well you are forcing people to load the FNB app on their phone (if they don’t have a tablet) and it won’t take long for criminals to cotton onto this and realize they can abduct you (like they did recently to someone I know) and then force you to make large transfers, so I suggest FNB does the following … introduce a “duress password” that customers can use in such instances, and have FNB’s systems delay payments made when the duress password is used
barnard6670@gmail.com
on 16th December 2020 at 2:11 pm
While I agree to FNB method and they have addressed some risks by stopping email, but by stopping SMS they are putting people in some way in danger because criminals will become aware of these changes and then they would abduct people just to get access to their accounts.
amhardwick@vodamail.co.za
on 26th January 2021 at 8:52 am
I must agree with the above comments. In addition the app is running on Android for many customers which is not a secure operating system and has been hacked on previous occasions or has the potential for malware to be introduced to detect user and password details
I don’t have a major problem with this, but have often experienced that the option to authorise the transaction does not come through on the cellphone, then one has to cancel the transaction and start all over again, as it times out.
While I agree that FNB has addressed some risks by stopping email, unfortunately by stopping SMS as well you are forcing people to load the FNB app on their phone (if they don’t have a tablet) and it won’t take long for criminals to cotton onto this and realize they can abduct you (like they did recently to someone I know) and then force you to make large transfers, so I suggest FNB does the following … introduce a “duress password” that customers can use in such instances, and have FNB’s systems delay payments made when the duress password is used
While I agree to FNB method and they have addressed some risks by stopping email, but by stopping SMS they are putting people in some way in danger because criminals will become aware of these changes and then they would abduct people just to get access to their accounts.
I must agree with the above comments. In addition the app is running on Android for many customers which is not a secure operating system and has been hacked on previous occasions or has the potential for malware to be introduced to detect user and password details
I don’t have a major problem with this, but have often experienced that the option to authorise the transaction does not come through on the cellphone, then one has to cancel the transaction and start all over again, as it times out.