Hi Community Members! Please share any comments on the article in the comments section below 🙂 5 Comments Stevew on 13th December 2020 at 11:22 am While I agree that FNB has addressed some risks by stopping email, unfortunately by stopping SMS as well you are forcing people to load the FNB app on their phone (if they don’t have a tablet) and it won’t take long for criminals to cotton onto this and realize they can abduct you (like they did recently to someone I know) and then force you to make large transfers, so I suggest FNB does the following … introduce a “duress password” that customers can use in such instances, and have FNB’s systems delay payments made when the duress password is used Log in to Reply firstname.lastname@example.org on 16th December 2020 at 2:11 pm While I agree to FNB method and they have addressed some risks by stopping email, but by stopping SMS they are putting people in some way in danger because criminals will become aware of these changes and then they would abduct people just to get access to their accounts. Log in to Reply email@example.com on 26th January 2021 at 8:52 am I must agree with the above comments. In addition the app is running on Android for many customers which is not a secure operating system and has been hacked on previous occasions or has the potential for malware to be introduced to detect user and password details Log in to Reply Carina on 5th February 2021 at 10:28 am I don’t have a major problem with this, but have often experienced that the option to authorise the transaction does not come through on the cellphone, then one has to cancel the transaction and start all over again, as it times out. Log in to Reply firstname.lastname@example.org on 23rd September 2021 at 9:36 am Whilst i agree that the usage of E Mails might pose some security risk, this did not flow through to the Bank’s application form. In this documementation specific mention is still made to E Mailed staements and correspondence. The ideal pull through would be for this to also reflect in all the bank’s documentation. Log in to Reply Submit a Comment Cancel replyYou must be logged in to post a comment.