Share your thoughts with us
We would love to hear your thoughts and opinions on the reasons you still visit your local FNB branch. Leave your comments here to engage with us and your fellow community members.
Speed dating with your bank
Share your thoughts with us
We would love to hear your thoughts and opinions on the reasons you still visit your local FNB branch. Leave your comments here to engage with us and your fellow community members.
Well as its said, connecting with humanity is always the number one option. Technology can help us do alot but engaging or interacting with consultants at the bank is always the best because then it allows you to have understanding of many things.
Call me old fashioned, but I like to on occasion pop into the bank – just for the human interaction and to remind myself that digital has not overtaken my life completely!!
Would agree that human interaction is still very NB, from my perspective time is the limiting factor, unless branches would be open more outside of normal office hours (unfair on staff though).
In all fairness there are still some banking actions that need to be completed in a branch. I feel that most of the in branch actions are related to additional services, like cellphone and SIM cards. Even low volume cash deposits are very well handled at an ATM.
Sometimes it is valuable to visit a branch to find out what is offered and to speak to a person, and not a screen. Perhaps have a face to face on your cell phone, or on your computer, now that will blow my mind 😀
Feel that I get more professional help from the branch… and love the personal interaction
I do a lot of my financial activity online but nothing replace human interaction. I know most of the consultants faces at my preferred branch. I know when I walk in who is not feeling to good and see when some of the consultants fall over their feet to attend walk-in clients. Unfortunately there is the odd off days when I just left the bank. My fondest memory of my branch when I tried online banking. No matter how many times I went bank (feeling like a idiot) the consultant would patiently take me through it all. I went back until I felt confident to do it on my own at home. The experience still makes me smile.
Now with the added facility of booking a Branch visit Appointment prior to your intended visit,I believe its the most grassroots and easiest way to identify one on one with clients,find a solution and resolving it right there,as you also have the opportunity to physically help and empower customers and escalate unresolved queries from there. It makes the client feel happy and important enough that staff take their time to resolve and explain processes and procedures.
All in all even with the world going digital.I personally love having the Human element of discussing my money affairs with someone I can see and touch. Going to the branch is made easy with no queuing inline.