The FNB Branch Journey Mapping Results Are Out! by | Aug 11, 2020 | Research Feedback | 9 comments Please share any additional comments below! 🙂 9 Comments firstname.lastname@example.org on 13th August 2020 at 12:50 pm I’m impressed I must say and the community are comprising and evolving with the new changes that has been implemented. Log in to Reply FNB on 11th September 2020 at 1:16 pm @email@example.com Thank you for the positive feedback – we are always aiming to remain relevant & to provide content that is valuable to our community members. Log in to Reply firstname.lastname@example.org on 16th December 2020 at 1:17 pm By remaining relevant and providing valuable content to the community will only benefit everyone Log in to Reply Mathibe on 20th August 2020 at 6:27 am Thanks I think the community portal has been very helpful no both sides, Customers and Branches… It’s nice to see our input/thoughts being implemented….. Log in to Reply FNB on 11th September 2020 at 1:17 pm Thank you @Mathibe for your input to this community, it is with the co-creation between the community members and the FNB team that these insights come to life! Log in to Reply email@example.com on 30th August 2020 at 11:53 am Thank you for making these available for us to participate in and making a difference in our daily experiences. We are entering a difficult trying time and would love to see FNB coming to the party during these times. Please set up help desks for those that are having dire financial issues during this Covid time! Log in to Reply FNB on 11th September 2020 at 1:20 pm Good day @firstname.lastname@example.org, thank you for your feedback and for being an engaged community member. The email@example.com helpdesk email is put in place to assist clients in this regard. Thank you! Log in to Reply firstname.lastname@example.org on 4th September 2020 at 3:10 pm The portal is easy to use and the surveys have been an excellent tool to share feedback. It is great to see FNB taking real steps to understand their customers and put the feedback into action! Great work. Log in to Reply FNB on 11th September 2020 at 1:23 pm We appreciate the positive feedback @email@example.com, thank you for taking the time to share your experiences with us! Log in to Reply Submit a Comment Cancel replyYou must be logged in to post a comment.