Welcome to our new FNB Branch Customer Community members! Please share with us below what your favourite thing is about the community so far? 😀
Welcome to our new members! The “Speed date with your bank” results are out!
Welcome to our new FNB Branch Customer Community members! Please share with us below what your favourite thing is about the community so far? 😀
It’s a digital world but we still need to have access to some form of human interaction when banking.
his is very true
What happened to the information desk where you can collect cards, etc???
the problem is that sending emails often they don’t get answered, so speaking to a consultant can make the difference. sure there has been a lot of difficulties in the last couple of years, but eventually some people have sorted it out
I always enjoy visiting FNB branches where you are gladly helped. Recently I was in vincent branch my problem was resolved and and also given an advice on how the handle it in Future.
Furthermore iam a member of a small Church congregation in Duncan Village, We got a cheque account with FNB. We are depositing the little we gotfrom members every Monday. The biggest challenge is the bank Charges, they are eating all our money. Iam intending to speak with the bank Manager and see if we cannot be helped. I will post the response once received
I love the freedom to share ideas and give positive criticism. It is nice to be part of positive changes.
Very good outcome,but for me I prefer the technology.dont like long qeus,cellphone banking and internet banking the best so far.keep it up FNB YOU ARE MY NR1 BANK
I hate that for Premier clients we need to chat on the messenger to communicate with consultants. this frustrates me since the consultant often does not know how to interpret what I am saying. `Not all of us have big fancy interfaces on our mobile devices to chat conveniently.
Recently, I tried to pay someone with a credit card account. I chatted on the messenger with the consultant and this process frustrated me so much that i eventually went into a branch to solve my problem since i got no joy from the consultant on your messenger platform. It turns out the instructions she gave me were incorrect and processes had changed. Thats another point, please inform all your staff when changing processes….
I have made appointments to see a consultant but so far this has not happened. All I succeed in doing is getting frustrated as the consultant doesn’t or won’t understand what I’m trying to tell them and therefore become a little terse when talking and am then told I’m being rude by your consultant!! I have asked to be put through to someone else who would be able to help me as the person I’m speaking to cannot or will not help!! I’m tired of wasting time trying to sort out a problem, the last time I went to the bank I spent over an hour waiting and NOTHING was resolved, I had to talk to someone over the phone as the branch told me that they don’t handle that particular problem!! What is the point of having a branch when you’re told to phone someone else?? Please make sure that your staff is trained properly to do their job, also the most important is the staff at your call centers, they obviously are reading off a list of replies and don’t think about what the client is saying to them. This is frustrating as I know that they are not listening to me
It’s great that the place I trust to keep my hard earned money, trusts it’s clients enough to steer them into making us happier. People need to learn to be patient, the world is changing, but we are all human, and things happen. Point is, this platform allows us to vent to the right people, be heard and offer suggestions that could make banking better.
It would appear that FNB is also going the digital rout, this means that we do not have contact with a person on a personal basis. This is both good and bad. Sometime you still require the personal contact with a consultant as your just not managing to sort out a problem via the digital networks
As we pay very high banking fees, I believe we should have a more human touch and not robots